DATA PRIVACY NOTICE OVERVIEW
This Data Privacy Notice applies to all customers, contacts, vendors, agents, and job applicants of Compana Pet Brands LLC and all of our brands (“Compana”, “we/our/us”), and all visitors to our websites, except as specified herein. For a complete list of Compana’s brands, please click here: https://companapetbrands.com/our-brands.
We primarily use your personal information to provide (and facilitate the provision of) our traditional animal health and nutrition products and services to our customers, and respond to your inquiries regarding the same. We also use your personal information to market to you, to communicate with you, to manage business operations, and to comply with our legal obligations.
We explicitly do not “sell” (as this term is traditionally defined) your personal information to outside parties, including, but not limited to, marketers. We do, however, provide your personal information to our data management providers to facilitate our legitimate business purposes.
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information only for business record auditing, statutory record retention, defense or maintenance of a legal claim, or complaint resolution and handling purposes. We will delete your personal information, or aggregate or de-identify your personal information so that it is no longer personally identifiable, when it is no longer required for these purposes.
Nonetheless, you have the right to review and correct your personal information that we have received from you. You also have the right to request that personal information collected be erased before the end of our usual information retention periods. You may also have the right to limit certain uses or disclosures of your information.
We are also concerned with the security of your personal information and take great care in implementing appropriate physical, technical, and administrative controls to protect your personal information. Unfortunately, no information transmission or maintenance and processing of personal information can be guaranteed to be 100% secure.
We only market other products and services to you with your consent, based on your marketing preferences. You may create or change your privacy preferences in connection with our marketing efforts by contacting our Privacy Manager at email@example.com.
Our EU subsidiary, Manna Pro UK, Ltd. has taken appropriate measures to comply with the European Union (“EU’s”) General Data Protection Regulation (“GDPR”). Manna Pro UK’s GDPR Privacy Statement may be found at https://www.simplesolution.uk.com/privacy-statement/ and applies to the personal information of its customers, contacts, vendors, and agents, when the GDPR applies to such personal information.
California residents have certain rights regarding their personal information under the California Consumer Protection Act (“CCPA”) and other applicable laws. More information about rights for California residents can be found at https://zupreem.com/privacy-policy/#california-residents or by calling us toll-free at 800.690.9908. You can designate an agent to exercise your rights for you. Please note that we will take reasonable steps to verify your identity before implementing your rights request, including asking you to provide identification.
Effective Date and Updates
If we materially change this Data Privacy Notice, we will notify you of the changes. Any changes will be effective immediately upon the posting unless otherwise indicated. Where changes to this Data Privacy Notice will have a fundamental impact on the nature of processing or otherwise have a substantial impact on you, we will give you sufficient notice so that you have the opportunity to exercise your rights.
How to Contact Us
We encourage you to review this Data Privacy Notice in its entirety. Should you have any questions or concerns about our privacy practices, please do not hesitate to contact our Privacy Manager at firstname.lastname@example.org or write to us at:
Compana Pet Brands LLC
Attn: Privacy Manager
707 Spirit 40 Park Drive
Chesterfield, MO 63005
DATA PRIVACY NOTICE
This Data Privacy Notice applies to the processing of personal information of all customers, contacts, vendors, and agents of Compana and our brands, as well as all visitors to companapetbrands.com and our other websites (including, but not limited to, doggiedailies.com, mannapro.com, zogaurdplus.com, fruitablespet.com, nutrivet.com, espree.com, naturalcarepets.com, vetsbest.com, simplesolution.com, bagsonboard.com, buffalorangetreats.com, and outpetcare.com), except as specified herein. When we use the term “personal information” in this Data Privacy Notice, we mean information that identifies, or can be used on its own or combined with other pieces of information to identify an individual. This can be, for example, a name, street address, e-mail address, or telephone number(s).
Click on one of the links below to jump to a specific section:
- Personal Information We Collect and How We Use It
- Information We Collect by Automated Means
- How We Share Personal Information
- Links to Other Sites
- How We Protect Personal Information
- Personal Information Retention
- International Transfers of Personal Information
- Changing and Updating Personal Information
- California Residents
- Updates to Our Data Privacy Notice
- How to Contact Us
Personal Information We Collect and How We Use It
We collect personal information from or about individuals when you purchase products from one of our brands, interact with us through our animal health and nutrition websites, voluntarily provide us with information such as when you submit information through a form on one of our websites or otherwise contact us, and by other means, including from third-parties such as commercial data vendors, and public databases. The principal types of information we collect and reasons for our collection of the information, as well as the ways we may use the information, are listed below.
Business Purposes – On our animal health and nutrition websites, you may be able to register using your personal information in connection with the products and services we offer. We use these details to facilitate your use of the websites and to provide you with products and services that you request. You may also choose to provide, or we may obtain, your personal information at trade shows or from our distributors. It is in our legitimate business interests to use this personal information so that we can manage our business relationships, provide you with products and services you request, and carry out marketing and sales activities.
Careers – Individuals apply for jobs with Compana through our animal health and nutrition websites, third-party job posting sites, job fairs, or directly to various business locations. The personal information job seekers provide through this process is often maintained by third-party service providers. This personal information may be maintained by third parties, accessible to our recruiting team, and shared with our corporate divisions and entities for the purpose of evaluating job seekers for permanent and temporary positions within our company. The personal information submitted by job seekers, such as name, contact details, resume and job history information, and any other information relevant to the application is used to evaluate job seekers’ qualifications for employment and to contact them regarding possible employment opportunities. It is in our legitimate business interests to use this personal information in the selection process and to communicate with job seekers, and it is necessary to provide us with this personal information so that we can evaluate job seekers’ applications.
Marketing Efforts – We may use information that we collect from you or from third parties to send you marketing and sales communications, including via email or text, where you have opted into receiving SMS communications. We send you these communications information to provide you with information about our products and marketing or sales updates that we think you may be interested in. You may unsubscribe or elect to stop receiving marketing communications from us at any time by opting out using the mechanism set forth in the communication (usually, clicking “unsubscribe” or texting “STOP”), or by contacting us using the information set out below in the “How to Contact Us” section.
Contact – You may contact us with questions, requests, or comments through the “Contact” link on each of our animal health and nutrition websites or via the contact information provided in the “How to Contact Us” section of this Data Privacy Notice. When you do so, we may ask you for your personal information to verify your identity or to track the inquiry internally to ensure we appropriately respond to your needs, and you may voluntarily provide your contact information so that we can respond to your inquiry. We also may contact you to provide you with updates about your order or services you have requested from us, or changes regarding the terms and conditions or policies applicable to your use of our website and services.
Contractual Obligations – If you are a vendor or an independent contractor, we may ask you to provide personal information such as your name, contact details, or business and financial details to establish and administer your account, process payments, and for compliance with internal and legal requirements. We use your personal information for this purpose so that we can comply with our contractual obligations to you.
Feedback – You may be able to submit feedback on one of our animal health and nutrition websites. If you choose to give us your feedback, we collect personal information from you. We may also ask you about your experience using our websites. It is in our legitimate business interests to use the personal information you provide to enhance our websites, evaluate the quality of our products and services, or to communicate with you about our products and services.
Information Technology Security – We may collect personal information when detecting and defending against security threats in accordance with our legitimate business interests and our legal obligations. We use various IT tools to detect and defend against online security threats (e.g., attacks, viruses, malware, spam, phishing, malicious web content, etc.), to promote business continuity of our information systems and assets, and to maintain optimal performance of our systems.
Other Uses of Information – We may use personal information for internal general business purposes in accordance with our legitimate business interests. These purposes include administration of our animal health and nutrition websites, data analytics, fraud prevention, and compliance with our legal obligations, standards, policies, and procedures (i.e., due diligence checks and denied party screening, where necessary). At times, we may also collect and use information for other purposes described to you at the time we collect your information. We will obtain your explicit consent to collect and use certain types of personal information when we are required to do so by law.
Information We Collect by Automated Means
When you visit and interact with our animal health and nutrition websites, we may automatically collect information that does not inherently reveal your specific identity but may be considered personal information when combined with other information. We use this information in order to learn how to best tailor our websites for our visitors’ needs, and to provide you with more relevant content such as behavioral targeted advertisements. Examples of this information we and third-party service providers may collect and use this information includes:
Aggregated Information – Aggregated user information does not personally identify you or any other user (for example, we may aggregate user information to calculate the percentage of our users who come from a particular region of the country). Aggregated data is treated strictly in accordance with this Data Privacy Notice.
Browser and Device Information – Certain information is collected by most browsers or automatically through your device, such as your computer type, operating system, name and version, device manufacturer and model, Internet browser type and version, and the name and version of the online services you are using. We use this information to ensure that our animal health and nutrition websites function properly and to secure our websites against cyberattacks and intrusions.
IP Address – Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the online services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, administering our online services, and securing our websites against cyberattacks. We may also derive your approximate location from your IP address to understand which regions of the United States visitors of our animal health and nutrition websites visit from.
How We Share Personal Information
We do not sell, share or otherwise disclose your personal information except as described in this Data Privacy Notice. We share information in the following ways and circumstances:
Business Transfers and Successor Entities – We may disclose your personal information, usage information, and other information about you to parties acquiring part or all of our assets, as well as to attorneys, and consultants. If we transfer your information to an acquirer, we will use reasonable efforts to direct the acquirer to use your information in a manner that is consistent with this Data Privacy Notice. Also, if any bankruptcy or reorganization proceeding is brought by or against us, your personal information may be considered a company asset that may be acquired by or transferred to third parties.
Corporate Divisions and Sister Entities – We may share the information you provide (such as information about your orders, inquiries, applications, or use of our websites) with our other corporate divisions and sister entities for marketing, recruitment, and internal reporting purposes. We do this to run our business more efficiently and to have a better understanding of our business relationships across the Dogs & Cats, Equine, Poultry, Goat & Sheep, Cattle & Swine, Bird, or Small Animal business lines.
Marketing Partners – We may share personal information with third-parties who assist us with our marketing efforts in order to promote our products and to share with you products that you may be interested in. In some cases, we may also permit certain network advertising companies and publishers to collect personal information on our websites. In addition, our business partners may access personal information about you that we have combined with such business partners’ data. We may collaborate with our business partners to jointly send tailored promotional communications to you using the combined set of information. If you prefer not to receive these joint communications or marketing communications from us, you can opt out by following the instructions included in any such communication.
Third-Party Service Providers – In order to carry out your requests, to make various features, services, and products available to you, to respond to your inquiries, and for other purposes described in the “Personal Information We Collect and How We Use It” section of this Data Privacy Notice, we may share your personal information or usage information with third parties that perform functions on our behalf, such as companies or individuals that: host or operate our animal health and nutrition websites; analyze data; provide customer service; mail product samples or manage payments; advertisers; sponsors or other third parties that participate in or administer our promotions, e-commerce activities, job applicant and recruiting resources, or assist with risk management, compliance, legal, and audit functions. These service providers are not authorized to use or disclose the information we share with them except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to keep the information confidential.
Non-Personal Information – We may share non-personal information, such as aggregate user statistics, demographic information, and usage information with third parties.
Sharing With Your Consent – Our products or services may present you with the opportunity to opt in to receive information or marketing offers from third parties or to otherwise consent to the sharing of your information with third parties. If you agree to have your personal information shared, your personal information will be disclosed to the third-party as described to you when you opt-in, subject to the privacy notice and business practices of that third party.
Links to Other Sites
How We Protect Personal Information
In proportion to the sensitivity of the information, we maintain reasonable administrative, technical, and/or physical safeguards and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction of personal information. However, we cannot absolutely guarantee the security of personal information, as no electronic data transmission or processing of personal information is completely secure. If we become aware of an incident affecting your personal information, we will investigate and comply with all required reporting obligations.
Personal Information Retention
We will keep your personal information for as long as we have an a relationship with you. Once our relationship with you has come to an end, we will retain your personal information only for a period of time that enables us to:
- Maintain business records for analysis and/or audit purposes;
- Comply with record retention requirements under the law;
- Defend or bring any existing or potential legal claims; and
- Address any complaints regarding our products or services.
We will delete your personal information, or de-identify or aggregate your personal information so that it is no longer personally identifiable when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the personal information.
Please note that you have the right to request that personal information collected from you be erased and forgotten before the end of our information retention periods.
International Transfers of Personal Information
Compana is a global organization – headquartered in the United States – that does business in many countries, including the United Kingdom. While Compana has an affiliate entity located in the United Kingdom, Compana does not share or receive consumer data from this entity. However, Compana may share your personal information with our service providers and other business partners, some of which may be located in countries outside of the jurisdiction in which you reside. Although the data protection laws of the jurisdiction in which you reside may differ from those in the jurisdiction to which your information is transferred, we have put in place appropriate safeguards (such as contractual commitments) to ensure that your personal information is handled as described in this Data Privacy Notice and in accordance with the law. For more information on the appropriate safeguards in place, please contact us via the contact information provided in the “How to Contact Us” section of this Data Privacy Notice. If you reside outside of the United States and provide information directly to Compana or visit Compana’s, or and of its brands, United States websites, we rely on your consent to process your data in the United States.
Changing and Updating Personal Information
You have the right to review and correct your personal information that we have received from you. We encourage you to contact us to update or correct your information if it changes or if you believe the personal information we hold about you is inaccurate. Please note that we will likely require additional information from you in order to verify your identity and respond to your requests. If you would like to update or correct your information, please contact us via the contact information provided in the “How to Contact Us” section of this Data Privacy Notice. We will timely respond to your request.
Our products and services are not directed to children under the age of sixteen (16). We do not knowingly collect personal information from anyone under sixteen (16) without parental consent. If you become aware that we have collected personal information from a child under the age of sixteen (16) without parental consent, please let us know so we can take appropriate action.